Refund and Returns Policy
Effective Date: December 13, 2024
At Frovesy.site, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy for most items. Please read our policy below to understand the conditions under which you can return or exchange your items.
Eligibility for Returns and Exchanges
To qualify for a return or exchange:
- Items must be in their original, unused condition with all tags and packaging intact
- You must request a return or exchange within 30 days of receiving the item
- Customized or engraved items are non-refundable unless defective
How to Return an Item
- Contact our customer service team at info@frovesy.site to request a return authorization.
- Once approved, you will receive instructions on how to return the item.
- Please ship the item back to the address provided. You are responsible for the return shipping costs unless the item was defective.
Refund Process
After we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately so that we can resolve the issue. We will offer a replacement or a full refund, including return shipping costs.
Contact Us
Street: 15711 Dessau Rd #APT 904, Pflugerville, Texas (TX), 78660
Phone: (512) 202-3386
Email: info@frovesy.site
Website: frovesy.site